Say Bon Voyage to overpriced mobile data
Enjoy the best internet connection and collect Avios on every trip
Roam is taking a break šļø
If you've already purchased a subscription, we've got you covered with service as usual - check the FAQs below.
And keep an eye out, Roam may be back better than ever. Check back for more updates!
Frequently asked questions
Got questions? Find answers.
What happens if I run out of data?
If you're on a plan with a data allowance (e.g. 10GB), you will have the option to upgrade your plan or top up your data. You will be notified of your approaching limit, and you can manage your plan and top-ups online. If you're on an Unlimited Plan, enjoy worry-free browsing.
Can IĀ use a hotspot on my device?
Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.
How can I check coverage in my area?
Your phone will be automatically connected to the strongest network, ensuring the best possible coverage wherever you are.
How will I get my SIM?
Our SIM is an eSIM, which means there is no need for any shipping. eSIMs are the digital equivalent of a regular SIM card. You can install your eSIM on your phone and get connected almost immediately. As soon as you complete the checkout and the subscription is active, we will send you an email with instructions on how to install your new eSIM. Some devices don't support eSIMs. You can check compatibility below.
Are there any hidden fees?
We don't charge any activation or termination fees. Regular telecom taxes and fees are applied to your subscription. The exact amount is based on your location. You'll be able to see your subscription total before you check out, so there are no surprises.
What should I do if IĀ need support or have questions?
For troubleshooting assistance, support chat, and detailed information, please visit our Help Center or contact our support email address support@roamavios.co.uk
How do I know if my device is eSIM compatible?
Most iPhones manufactured in the last 3 years, and many newer Android devices, are eSIM compatible. Check the list below for the most popular eSIM compatible devices:
- All iPhone XR, XS, 11 (incl. Pro & Max), 12 (incl. Mini, Pro, Pro Max & Max), 13 (incl. Mini, Pro, Pro Max & Max), 14 (incl. Plus, Pro & Pro Max)
- Most Samsung Galaxy S21, S22 & S23 Devices
- Google Pixel 3, 4, 5, 5a, 6, 6a, 6 Pro, 7, 7a,7 Pro & Fold
- OnePlus 11
- Xiaomi 13 (incl. Pro & Lite)
- And many more!
However, generally devices sold in China do not support eSIM. If your device is not on the list or you are unsure about it, please check the manufacturer's online documentation on eSIM compatibility. In any case, your device must be carrier unlocked to use an eSIM plan.
How do I know if my device is unlocked?
Your device must be carrier unlocked to use an eSIM plan. If you're unsure whether your device is carrier unlocked, you can find out via your device settings. Reference the Carrier Lock description in your settings to determine your device status. āNo SIM restrictionsā means that your device is unlocked. If you don't see that message, please contact customer support.
Which payment methods are accepted?
You can use Apple Pay and Google Pay for safe and easy payments. We also accept all major credit and debit cards including:
-VISA
-Mastercard
-Maestro
-American Express
-Discover
-JCB
-UnionPay
Can I keep my phone number?
Of course, you can keep your existing phone number. You can use it for standard calls and SMS, while our travel plans cover your data needs.
Do IĀ have to worry about overages?
Our plans are designed with simplicity and predictability in mind. As such, we do not charge any overage fees. This means that once you purchase any of our plans, you won't encounter unexpected charges if your usage exceeds the limits outlined in your chosen plan.
How does data roaming work?
With our plans, you avoid roaming fees. Choose an eSIM plan that suits you best. Pay only for the data you buy - no hidden charges.
